Our Promise to You
Return & Refund Policy
We want you to feel confident when shopping with Bebe Products. Please review our return and refund guidelines below.
Return Eligibility
We accept eligible return requests within 14 days of delivery for items that are:
Unused
Unopened
In original condition
In original packaging
Accompanied by proof of purchase
Approved eligible non-defective returns are issued as store credit only.
Store Credit Only
For approved non-defective returns, Bebe Products does not issue refunds to the original payment method. Instead, approved returns are issued as store credit for the value of the item, excluding original shipping and handling charges.
Non-Returnable Items
For health, hygiene, and safety reasons, the following items are not eligible for return or exchange unless they arrive damaged or defective:
Opened or used baby care products
Opened or used feeding items
Opened or used personal care items
Sale items
Gift cards
Personalized or custom items
Perishable goods
Hazardous materials, flammable liquids, or gases
If you are unsure whether your item is eligible, please contact us before placing your order.
Damaged, Defective, or Incorrect Items
We carefully inspect orders before shipment, but if your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at support@bebeproducts.com.
Please include:
Your order number
A brief description of the issue
Clear photos of the item and packaging
If approved, we will work with you to provide a replacement, store credit, or refund where appropriate.
Exchanges
We do not offer direct exchanges. If your item qualifies for return, the fastest option is to request approval for store credit and place a new order separately.
Refunds
Refunds to the original payment method are only issued for:
Approved defective or damaged items
Incorrect items sent by us
Situations where a refund is required by law
Refunds, when approved, are processed back to the original payment method. Original shipping charges are non-refundable unless the error was ours.
How to Start a Return
To request a return, please contact support@bebeproducts.com within 14 days of delivery with your order number and reason for the request.
Returns sent without prior approval may not be accepted.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you may have the right to cancel or return your order within 14 days of delivery for any reason and without justification, subject to applicable law. Items must be unused, in original condition, and in original packaging. Refunds or credits for EU orders will be handled in accordance with applicable consumer protection laws.
Questions Before You Order?
If you have any questions about return eligibility, damaged items, or store credit, please contact our team before placing your order.
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